This article describes the primary moving and loading documents you will need to know about to ensure a safe and successful move. Should disputes arise between you and the moving company, we also provide information on the arbitration process.
Relocation Is Stressful
Going through a divorce or legal separation is challenging enough, but having to pack up and relocate your life and belongings at the same time can be incredibly stressful.
To have a successful moving experience, you will need to maintain your emotional well-being. Being organized and fully prepared for the move will help you remain focused and on task.
You will first need to know the basics of the moving process. This will include the key documents you will be asked to sign and keep with you during the move.
Many Relocation Decisions To Make
You will discover there are so many relocation decisions you will need to make, including retaining the services of a competent and reputable moving company.
Documents You Need To Know About Before You Move
If you use a moving company to relocate, the documentation accompanying your move is essential to a successful move. Be sure to safeguard these documents and make sure you don’t accidentally pack them with the rest of your belongings.
Order For Service Form
As the shipper, you are entitled to a copy of the Order For Service, which the mover will prepare for your shipment.
The Order For Service Contains The Following:
- Information as the dates you’ve requested for your move.
- The nature of the goods to be moved.
- The valuation you’ve selected.
- Any special services that have been agreed to.
The Order For Service also provides a general estimate of the amount and payment terms.
Bill of Lading
The Bill of Lading is a binding contract between you and the moving company. The mover must prepare a Bill of Lading and give you a copy before loading your goods.
The Bill of Lading Contractually Acknowledges The Following:
- The mover’s receipt of your goods
- The transportation services the mover has agreed to provide
- The mover’s valuation of your shipment
- The extent of the mover’s liability
- The dates on which the goods will be picked up and delivered
- Special services the consumer requested.
- The terms of payment
Remember, the Bill of Lading is the most important of all the documents associated with your move. You are responsible for understanding this document, so wait to sign it until you do.
If you have questions, ask them. Keep the bill of lading with you during all phases of the move.
Consider making a copy and leaving it with a reliable friend or relative.
Prepare Your Own Inventory List of Your Belongings
It’s strongly advised that you inventory all the major items before loading them onto the truck. If you’ve packed yourself, the mover will take inventory as your belongings are loaded onto the truck.
In both instances, you and the mover should make a written notation of any damage and have you and the mover sign off on each inventory page.
It is well worth the time to ensure that the inventory is accurate and that there aren’t any omissions. Remember to retain a copy of the inventory lists during and after the move.
Delivery point inspection
At the delivery point, inspect all the goods as they’re unloaded. Ensure any damaged or missing items are noted on both copies of the inventory list.
Even though you may be tired and want to get the move over, you must wait to sign the inventory list until you are entirely satisfied the property is accounted for and in good condition. If you sign for receipt of goods without inspecting them, it will likely prevent you from recovering their value later should you discover an item is missing or damaged.
Moving Company Disputes
Consumer Arbitration Rights
Despite a moving company’s best efforts, items in a consumer’s shipment may be lost or damaged during transport. Consumers have a legal right to claim compensation or replacement for lost or damaged goods.
Disputes report any claims for loss or damage promptly. If damage or loss is discovered when the goods are unloaded, note it on the inventory. Some damage, however, may only be noticed once you’ve unpacked.
The moving company must acknowledge receipt of the consumer’s claim
Moving companies must acknowledge receipt of your claim within 30 days of receiving it. They should make an offer or deny the claim within 120 days. Check the terms of the valuation option you selected before making a claim.
Not all issues are contentious. You and the moving companies may achieve an equitable settlement quickly. However, if you cannot, you may pursue other options, such as Arbitration.
Dispute settlement and mediation program
Operating under Federal guidelines, the ATA sponsors a Dispute Settlement Program that provides neutral arbitration of some disputes.
ATA developed the arbitration process as a less expensive alternative to resolving some moving-related disputes than filing lawsuits in court when dealing with moving companies.
Only certain types of claims are eligible for arbitration.
Arbitration Fee
There is a fee for arbitration, and it’s based on the amount of the claim. When you and your mover submit a dispute to arbitration, the cost will be split between you unless otherwise agreed.
The Consumer Can Still Pursue Their Claims In Court
For disputes that the ATA will not arbitrate, you can pursue the matter in civil court.
Intrastate moves are not eligible for this Federally regulated arbitration program. For help in resolving a dispute resulting from an intrastate move, contact the appropriate state regulatory agency or an attorney.
Consumer Lawyers
Consider Contacting A Verified Consumer Lawyer For Consultation And Advice.
